Debugging NetLock RMM components may be necessary to identify and resolve issues. The platform provides tools and logs that you can share with our team for support or analyze yourself.
{
"Logging": {
"LogLevel": {
"Default": "Warning",
"Microsoft": "Error",
"Microsoft.Hosting.Lifetime": "Warning",
"Microsoft.AspNetCore.SignalR": "Error",
"Microsoft.AspNetCore.Http.Connections": "Error"
},
"Custom": {
"Enabled": true
}
},
Restart the Web Console.
Reproduce the issue. A new directory named Logs will be created. Collect the logs and either analyze them yourself or share them with us for further assistance.
/var/0x101 Cyber Security/NetLock RMM/
mkdir Web Console
{
"Logging": {
"LogLevel": {
"Default": "Warning",
"Microsoft": "Error",
"Microsoft.Hosting.Lifetime": "Warning",
"Microsoft.AspNetCore.SignalR": "Error",
"Microsoft.AspNetCore.Http.Connections": "Error"
},
"Custom": {
"Enabled": true
}
},
Example:
docker run --restart=always -d -p 80:80 -p 443:443 \
-v "/home/netlock/web_console/appsettings.json:/app/appsettings.json" \
-v "/home/netlock/web_console/letsencrypt:/app/letsencrypt" \
-v "/home/netlock/web_console/logs:/var/0x101 Cyber Security/NetLock RMM/Web Console/" \
nicomak101/netlock-rmm-web-console:latest
{
"Logging": {
"LogLevel": {
"Default": "Warning",
"Microsoft": "Error",
"Microsoft.Hosting.Lifetime": "Warning",
"Microsoft.AspNetCore.SignalR": "Error",
"Microsoft.AspNetCore.Http.Connections": "Error"
},
"Custom": {
"Enabled": true
}
},
{
"Logging": {
"LogLevel": {
"Default": "Warning",
"Microsoft": "Error",
"Microsoft.Hosting.Lifetime": "Warning",
"Microsoft.AspNetCore.SignalR": "Error",
"Microsoft.AspNetCore.Http.Connections": "Error"
},
"Custom": {
"Enabled": true
}
},
Restart the Server.
Reproduce the issue. A new directory named Logs will be created. Collect the logs and either analyze them yourself or share them with us for further assistance.
/var/0x101 Cyber Security/NetLock RMM/
mkdir Server
{
"Logging": {
"LogLevel": {
"Default": "Warning",
"Microsoft": "Error",
"Microsoft.Hosting.Lifetime": "Warning",
"Microsoft.AspNetCore.SignalR": "Error",
"Microsoft.AspNetCore.Http.Connections": "Error"
},
"Custom": {
"Enabled": true
}
},
Restart the Server.
Reproduce the issue. A new directory named Logs will be created. Collect the logs and either analyze them yourself or share them with us for further assistance.
Example:
docker run --restart=always -d -p 7080:7080 -p 7443:7443 \
-v "/home/netlock/server/appsettings.json:/app/appsettings.json" \
-v "/home/netlock/server/files:/app/www/private/files" \
-v "/home/netlock/server/letsencrypt:/app/letsencrypt" \
-v "/home/netlock/server/logs:/var/0x101 Cyber Security/NetLock RMM/Server/" \
nicomak101/netlock-rmm-server:latest
{
"Logging": {
"LogLevel": {
"Default": "Warning",
"Microsoft": "Error",
"Microsoft.Hosting.Lifetime": "Warning",
"Microsoft.AspNetCore.SignalR": "Error",
"Microsoft.AspNetCore.Http.Connections": "Error"
},
"Custom": {
"Enabled": true
}
},
Restart the container.
Reproduce the issue. A new directory named Logs will be created. Collect the logs and either analyze them yourself or share them with us for further assistance.
C:\ProgramData\0x101 Cyber Security\NetLock RMM\Comm Agent
Create a new text file named “debug.txt”.
Restart the following services: