General Terms and Conditions and Legal Information for Services Provided by 0x101 Cyber Security UG (haftungsbeschränkt)
As of: November 2025
These General Terms and Conditions (hereinafter referred to as “GTC”) apply to the provision of the “NetLock RMM” software as Software as a Service (hereinafter referred to as “NetLock RMM Cloud”), as a temporary transfer (hereinafter referred to as “NetLock RMM Pro”) and as a free transfer within the framework of open source (hereinafter referred to as “NetLock RMM Open Source”) by 0x101 Cyber Security UG (haftungsbeschränkt), Burggasse 3c, 50171 Kerpen, Germany (hereinafter referred to as “0x101”), to consumers (§ 13 BGB) as well as companies (§ 14 BGB), corporations or institutions under public law or special funds under public law (hereinafter referred to as “customers”) . Individual parts of these GTC apply only to consumers; this is indicated in the respective parts.
These GTC apply exclusively. By concluding the contract with 0x10, the customer accepts these GTC in the version valid at the time of conclusion of the contract. These GTC will be provided to the customer free of charge in text form (§ 126b BGB) upon request at any time; they are also available in their current version on the website: https://netlockrmm.com. Deviating, conflicting, or supplementary terms and conditions of the customer shall not become part of the contract, even if 0x101 has concluded the contract in knowledge of the customer’s terms and conditions. The validity of such terms and conditions of the customer is expressly rejected. These GTC shall also apply as a framework agreement for future contracts for comparable services without 0x101 having to refer to their validity again. The priority of individual agreements between 0x101 and customers (individually or collectively referred to as “party” or “parties”) over these GTC remains unaffected.
0x101 reserves the right to make changes to the GTC. Changes to the GTC shall take effect if the customer does not object to the change within one month of receiving written notification of the change (e.g., by email, in accordance with Section 126b of the German Civil Code (BGB)) and 0x101 has informed the customer of their right to object and the objection period in the notification of change. If the customer objects to the change in writing, the Terms and Conditions shall continue to apply unchanged and 0x101 shall be entitled to terminate the contract with the customer extraordinarily with one month’s notice to the end of the next calendar month. Excluded from this reservation of change are changes that relate to the obligation of a party, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the other party regularly relies or may rely (“essential contractual obligation”).
The following General Terms and Conditions also contain further legal information about your rights under the provisions governing distance selling and electronic commerce contracts.
A contract for the NetLock RMM software (NetLock RMM Cloud, NetLock RMM Pro, and NetLock RMM Open Source, see Section 3) with 0x101 is concluded via a binding order for one of the software options on the 0x101 website as an offer and confirmation of the order in text form as acceptance. An account must be created in order to place a binding order. Confirmation of receipt of the order is sent automatically after the order is submitted and is not to be understood as acceptance. Confirmation of the order takes place in a second step.
After receipt of payment, the customer’s account will be activated for the ordered version of the software.
These GTC, the relevant service description, the offer, and the confirmation of the order in text form are integral parts of the contract. The documents valid at the time of conclusion of the contract (these GTC and the relevant service description) will be sent to the customer as a PDF file with the confirmation of the order. will be sent to the customer as a PDF file with the confirmation of the order.
The customer’s registration and the creation of an account are carried out via https://members.netlockrmm.com by entering the information required for the execution of the contract and, if applicable, optional information by the customer. The information provided by the customer during registration must be complete and truthful and must be updated immediately by the customer in the event of subsequent changes. The customer can adjust and correct their data in their account independently.
The sole contract language is German. If translations of these GTC or other contract-related documents have been made into languages other than German, the German version shall be the sole authoritative version. The languages of service are German and English.
The procurement of the NetLock RMM software for temporary use for the term of the contract (including NetLock RMM Cloud) constitutes a rental within the meaning of § 535 ff. BGB (German Civil Code). If no remuneration is charged for a service in the contract, it constitutes a gift within the meaning of §§ 516 ff. BGB.
The subject matter of the contract depends on the order and, if applicable, other individually agreed services:
The NetLock RMM Open Source variant solely involves the provision of the version of the software available at the time of download. No other services are included.
If the software is purchased for a monthly fee for a limited period, the contract includes the provision of the software and the services described in the “NetLock RMM Pro” service description.
If the software is purchased for a monthly fee in a cloud solution for a limited period, the contract includes the provision of the software and the services described in the “NetLock RMM Cloud” service description.
0x101 is not obligated to provide services beyond the scope of the service description. The interoperability of the services to be provided by 0x101 under the contract with the IT system or other hardware, software, or services used by the customer is not an obligated feature of the services, unless this is indicated as compatible in the service description.
0x101 undertakes to document the services provided in a professional and technical manner in English or German in a form that is comprehensible to a knowledgeable third party at any time within a reasonable period of time and to the agreed extent, insofar as documentation has been agreed individually in writing; otherwise, documentation is not owed.
0x101 is entitled to have the services to be provided by it under the contract performed in whole or in part by subcontractors. In doing so, 0x101 shall structure the contract with the subcontractor in such a way that the subcontractor’s obligations to the customer under the contract correspond to 0x101’s obligations to the customer in relation to the services to be provided by the subcontractor for 0x101.
Upon request, 0x101 shall inform the customer in writing about the commissioning of subcontractors, naming the subcontractor and the services to be provided by the subcontractor for 0x101.
Services provided by a subcontractor are services provided by 0x101 in relation to the customer.
A delay on the part of 0x101 is excluded if 0x101 is not responsible for the delay in the provision of services or as long as the customer has not provided the necessary information and cooperation and 0x101 is therefore unable to provide the services owed, either in full or at the agreed time. In all other cases and for consumers, the statutory provisions shall apply to default.
In the event of force majeure, 0x101 shall be released from its obligation to perform the services affected by the force majeure for the duration of the force majeure and a reasonable period of time for the resumption of services. 0x101 shall notify the customer in writing of the commencement, duration, and reasons for the force majeure, as well as the time of resumption of services, immediately after the force majeure has ceased. The following shall be considered force majeure for 0x101 or the respective subcontractor, insofar as it is not its own fault:
Fire, explosion, flood, war, mutiny, blockade, embargo, lockout, official order, pandemic, industrial action at 0x101 or a subcontractor of 0x101 for which 0x101 is not responsible, and subsequent cessation of export or import possibilities or similar.
The customer’s obligations to provide supplies or cooperation arising from these GTC or other agreements between the parties shall be owed by the customer as ancillary obligations to 0x101 and free of charge for 0x101.
The provisions and cooperation to be provided by the customer constitute genuine obligations and not merely obligations. If the customer violates these obligations and the violation has an impact on the services to be provided by 0x101, 0x101 may - without prejudice to further rights - demand a corresponding adjustment of the contractual agreements.
In particular, the customer must provide the following:
If the customer names a contact person, the customer thereby authorizes this person to represent them within the scope of the contractual relationship. In particular, the customer thereby declares that they will accept all statements made by this person for and against them, insofar as they relate to the cooperation between 0x101 and the customer.
The customer shall provide 0x101 with the information necessary for the provision of the services in a complete and error-free manner.
The customer is obliged - unless they are a consumer - to create backups of the IT system and other systems affected by the provision of services by 0x101 to a reasonable extent (usually daily backups).
The customer’s reporting of malfunctions, including material defects and defects of title, must be such that a competent employee of 0x101 can understand the report without consulting the customer.
Invoices and due dates
Invoices are due immediately and payable within thirty (30) days. In the case of remuneration based on actual expenditure, invoices must be accompanied by proof of performance.
The monthly fee is due in advance each month.
All payments are payable in euros to an account designated by 0x101 at a credit institution within the EU or via an online payment service designated by 0x101 and are subject to VAT at the statutory rate.
All rights to work results - including those arising from the provision of the service itself - remain with 0x101. 0x101 grants the customer, subject to the condition precedent of payment of the agreed remuneration, those simple rights of use for a limited period of time that are necessary for the customer to make use of the services of 0x101 in accordance with the contract.
For the NetLock RMM Open Source version, the simple rights of use apply without restriction, unless other rights arise from third-party software (see Section 9).
Unless otherwise agreed, the customer is expressly not granted the right to (sub)lease or use the software in a similar manner. The customer may not remove or change any information, in particular copyright notices and/or trademarks, without prior written consent.
The software contains third-party open source software (hereinafter “OSS”). The customer receives the rights of use for this OSS exclusively from the third party in accordance with its license terms or in accordance with the license terms applicable to the OSS, not from 0x101. It is the customer’s responsibility to comply with these license terms.
At the customer’s request, 0x101 will inform the customer which OSS is included in the software and under which license terms, if this is not already apparent from the documentation accompanying the service descriptions.
The parties shall be liable to each other for all damages they cause in the performance of the contract in accordance with the statutory provisions, unless otherwise specified in this clause.
The above provisions also apply to the legal representatives and vicarious agents of 0x101 in relation to the customer.
In the case of the initial provision of NetLock RMM Cloud or NetLock RMM Pro, the contract is concluded with a minimum term of either one (1) or twelve (12) months. After the minimum term has expired, the contract shall be extended by one (1) or twelve (12) months, respectively, unless it is terminated in advance by one party with one (1) month’s notice to the end of the month.
The right of both parties to terminate the contract for good cause remains unaffected.
In the event that NetLock RMM Cloud is made available, 0x101 will block the customer’s users’ access to NetLock RMM Cloud upon termination of the contract. The customer is obliged to back up all their data before terminating the contract. 0x101 is entitled to completely delete the customer’s access, all posted content, and user IDs after termination of the contract.
Termination is effected via the customer’s account using a button.
In the case of intentional or fraudulent conduct, as well as claims under the Product Liability Act, claims arising from entrepreneurial recourse (§§ 327u, 478, 479 BGB) and personal injury, the statutory limitation provisions shall apply.
All other claims of the customer shall become time-barred in twelve (12) months, regardless of the legal basis, unless the customer is a consumer. The statutory limitation periods shall apply to consumers.
NetLock RMM Cloud is accessed via the Internet. The customer is responsible for providing Internet access and any standard hardware (e.g., routers, smart devices) or software (e.g., browsers, plug-ins, apps) that may be required to access NetLock RMM Cloud. NetLock RMM Cloud is generally provided to the customer as a browser-based solution to the extent specified in the service description. At a minimum, the browsers and system environments specified in the service description are supported.
The customer is solely responsible for the use of the NetLock RMM Cloud solution. The customer is responsible for the actions of any users authorized by them as if they were their own actions. The customer shall ensure that users only use the NetLock RMM Cloud solution to the extent agreed with the customer. There is no contract between 0x101 and any users authorized by the customer.
With the NetLock RMM Cloud solution, 0x101 merely provides the technical and organizational platform for the content posted by customers, users, or third parties. This content is third-party content for 0x101. Third-party content is merely stored by 0x101 and processed in connection with the services available to the customer in the NetLock RMM Cloud solution. 0x101 does not select third-party content or exercise any other control over it. Nor does 0x101 supervise the customers and users of the NetLock RMM Cloud solution or issue instructions to them. 0x101 does not adopt this third-party content as its own by providing the NetLock RMM Cloud solution.
The customer indemnifies 0x101 against any third-party claims against 0x101 due to possible legal violations resulting from the storage of content posted by the customer. The customer is obliged to reimburse 0x101 for the necessary costs incurred as a result of the claim. Other claims by 0x101 remain unaffected.
The customer undertakes to provide 0x101 with all necessary information and documents and to cooperate in order to defend against any claims asserted by third parties.
0x101 is entitled to take appropriate technical and organizational measures to protect the software from use that is not in accordance with the contract. This must not impair the contractual use of the software.
The passwords assigned by the customer must be secure in accordance with the current state of the art. Passwords must be kept secret by the customer and protected against misuse. In the event of misuse or suspected misuse, the customer must inform 0x101 immediately in writing. In the event of misuse, the customer shall be solely liable; this shall not apply if 0x101 is solely or predominantly responsible for the misuse.
When using the software, the customer must observe the applicable law and protect the rights of third parties. The customer is responsible for compliance with the legal regulations regarding the content posted or transmitted by the customer or its users of the software.
In the event of defects, 0x101 is entitled, at its discretion, to remedy the defects by eliminating them (rectification) or by providing the services again within a reasonable period of time. All expenses incurred in the course of remedying the defects shall be borne by 0x101 up to the amount of any agreed liability limit. In all other respects and for consumers, the statutory provisions shall apply.
If there is a legal defect in the services because 0x101 has not granted the customer the rights to materials or work results owed under the contract, 0x101 is entitled to subsequent performance by, at its discretion (a) eliminating the rights of third parties or their assertion by lawful means (e.g., by paying the necessary compensation to the entitled third party), or (b) modifying or replacing the affected materials or work results in such a way that they no longer infringe the rights of third parties, provided that this does not impair 0x101’s obligations under the contract and does not disadvantage the customer.
The parties are obliged to keep confidential all information made available to them in connection with the contract, insofar as this information constitutes trade secrets within the meaning of Section 2 No. 1 of the Austrian Trade Secrets Act (GeschGehG), in particular internal processes. If necessary, the parties shall conclude a standard confidentiality agreement in addition to the contract, which specifies the obligations of the parties and, if necessary, extends them to other confidential information as trade secrets. This agreement shall take precedence over the contract in its scope of application.
The content stored or transmitted in NetLock RMM Cloud for the customer is accessible exclusively to its users. 0x101 shall only gain knowledge of the content to the extent that this is absolutely necessary for the provision of services (possibly for support/maintenance/updates). The customer shall be informed in advance of any possible acquisition of knowledge. Third parties only have access to such content if it is made accessible by the customer themselves.
To the extent necessary for the services provided by 0x101, the parties shall conclude a standard order processing agreement in accordance with the requirements of Art. 28 (3) GDPR. This order processing agreement shall take precedence over the contract in its scope of application.
If the contracting parties are merchants, legal entities under public law, or special funds under public law, the exclusive, including international, place of jurisdiction for all disputes arising directly or indirectly in connection with the contract is Cologne, Germany.
0x101 is entitled to bring claims against the customer (even if they are not a consumer) at their general place of jurisdiction. This clause does not apply if the dispute concerns claims other than property claims or if an exclusive place of jurisdiction is established by law for this purpose.
The contract is subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods and conflict of laws provisions; Art. 3 (3), (4) Rome I Regulation remain unaffected.
No verbal side agreements have been made. Amendments and additions to the contract must be made in writing. This also applies to the cancellation of this form clause.
Should individual or multiple provisions of the contract be wholly or partially invalid, the remaining provisions shall remain unaffected. The parties undertake to replace invalid provisions with provisions that come closest to the economic intent of the parties at the time the contract was concluded. The same applies to any loophole in this contract not considered by the parties. Until then, the law shall apply if the invalid or incomplete provision cannot be replaced or supplemented by supplementary interpretation of the contract (§§ 133, 157 BGB).
The customer is only entitled to assign claims with the prior written consent of 0x101. 0x101 will only refuse consent for good cause.
The transfer of the contract by 0x101 to a company affiliated with 0x101 in accordance with §§ 15 ff. AktG (German Stock Corporation Act) is permissible. 0x101 shall inform the customer of this in good time in advance. Otherwise, the transfer of the contract by one party requires the prior consent of the other party in writing.
Consumers have a fourteen-day right of withdrawal.
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Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us,
0x101 Cyber Security UG (haftungsbeschränkt)
Burggasse 3c
50171 Kerpen
in Germany
T: xxxxx
by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods.
**Sample withdrawal form
**If you wish to withdraw from the contract, please fill out this form and send it back to us.
To
0x101 Cyber Security UG (haftungsbeschränkt)
Burggasse 3c
50171 Kerpen
in Germany
xxxxx
| Specification of the goods or services | _______________ |
|---|---|
| Invoice number (optional) |
_______________ |
| Ordered on (*)/received on (*) | ___________ |
| Name of consumer(s) | _______________ |
| Address of consumer(s) |
____________ _____________ _____________ |
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
___________________
Signature of the consumer(s) (only for paper notifications)
Date
_______
(*) Delete as applicable.
Special notes regarding NetLock RMM Pro:
If you expressly agree during the ordering process that 0x101 Cyber Security UG (haftungsbeschränkt) may begin executing the contract before the expiry of the withdrawal period, you have confirmed your knowledge that your right of withdrawal expires upon your consent to the commencement of contract performance, and we have provided you with confirmation of the conclusion of the contract and the expiry of your right of withdrawal, your right of withdrawal expires upon commencement of the execution of the contract as a result of this consent.